Are all garages the same?

I have had some good and bad experiences with various Skyline garages but one thing seems to ring true with all of them and in fact any garage I have ever used!

They NEVER communicate with you. What is so difficult about keeping a customer up to date on the progress of a service or repair? I have used now the two top skyline garages in the south east recently and both provided an awful level of customer service.

Whilst you may have knowledge about the cars guys it doesn't hurt to look after your customers as well. The attitude seems to be... well theres so much business out there we can do business as we please. Oh well, as the skyline fades, as it will at some point I am sure you will change your business ethics....